At BPH, we understand the importance of timely and reliable delivery when it comes to providing quality hearing aid accessories to our valued customers. We strive to provide a seamless and efficient shipping experience to ensure your satisfaction.

Shipping methods

We offer various shipping methods to meet your specific needs. Our available shipping methods include:

Standard Shipping: This method usually takes 3-5 working days for deliveries within Spain and 5-10 working days for international orders. Expedited Shipping: For those requiring expedited delivery, we offer expedited shipping options. This method ensures that your order arrives within 1-3 working days within Spain and 3-7 working days for international orders.


Our shipping costs are calculated based on the weight and destination of your order. During the ordering process, you will be able to view the available shipping options for your specific order and the corresponding prices. We strive to offer competitive shipping rates to ensure you get the best value for your purchase.

Processing time for orders

Once your order is placed, our dedicated team works to carefully process it and prepare it for shipment. We aim to process and ship all orders within 1-2 business days. Please note that there may be slight delays in processing orders during peak business hours or promotional periods. Rest assured that we will do our best to fulfill your order as quickly as possible.

Order tracking

For your convenience, we provide order tracking information for all shipped orders. Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate its expected delivery date.

International Shipping

We are proud to offer international shipping for customers around the world. Please note that international shipments may be subject to customs duties, taxes and fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the purchase price or shipping costs. We recommend that you contact your local customs office for further information about possible fees or restrictions.

delivery address

It is important to provide accurate and complete shipping information to ensure successful delivery of your order. Please check your shipping address carefully during the ordering process to avoid delays or mis-delivery. If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible.

Lost or damaged shipments

In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work closely with you to resolve the issue and ensure your satisfaction. Please note that claims for lost or damaged shipments must be reported within 30 days of the estimated delivery date.

Customer Support

If you have any questions or concerns about our shipping policy or need assistance with your order, our dedicated customer support team is available to help. You can reach us by email at or by telephone at [INSERT YOUR PHONE NUMBER]. We strive to provide prompt and helpful assistance to ensure your shopping experience with BPH is exceptional.