What happens if I lose my hearing aid(s)?
We are sorry for your loss. In this case, compensation can be provided by a new one

Order for the same hearing aid can be received. In the event of a loss, a private insurance policy can provide compensation. Please check your private insurance policies.

How long is the warranty period for my hearing aids?
All hearing aids offered come with a maximum of 3 years manufacturer’s warranty.

Do I have a warranty for external earpieces and domes?

Because these products are considered consumables, they do not come with a separate warranty. External earpieces and domes can be easily ordered at any time.

How long is the warranty period for accessories? You get a 3-year warranty on accessories.

What are the warranty conditions?
The guarantee conditions can be found in our general terms and conditions.

When will I receive my final hearing aids? Once you place the order on the web

After that, you have 30 days if you are not satisfied with the purchase, you can return or exchange it.

Can I extend my 30 day period?

An extension of the test phase is not possible. Our experience shows that many adjustments are completed within 14 days. If something doesn't fit, always let us know.

Until when can I return the hearing aids?

You can return the hearing aids within 30 days from the date of receipt, provided the product has not been damaged and comes in its original packaging.

When will I receive my refund when returning the hearing aids?

once we have completed the verification process, which can take between 5 and 10 business days

How do I replace a battery, dome, filter, receiver, etc.?

You can find instructional videos in the... section, you also have our team available to answer any questions

How do I clean my hearing aids?

You can find instructional videos in the section of ..... at the link below. Our support team is also available to help you.

I would like to purchase a new external earpiece. What do I need?

At BPH you will find a configurator for external earpieces under the article for external earpieces. Follow the step-by-step process to find the right speaker for you. Our support team is also available to help you.

I want to buy new domes. Which one do I need?

In the BPH shop you will find a configurator for domes under the article for domes. Follow the step-by-step process to find the right domes for you. Our support team is also available to help you.

How often should I change the external speaker filter?

We recommend changing the filter every 14 days to ensure continued sound quality from the hearing aid. You can find the right filter here.

How often should I change a dome?

With proper care of hearing aids and domes, it is recommended to change the dome every three months. If you notice a defect or if the dome does not fit properly, replace it immediately.

Can hearing aids get wet?

It depends on the characteristics of the hearing aid chosen; however, we do not recommend that they come into contact with moisture. It is important to protect your hearing aids from all potential hazards.

I sweat a lot. What can I do?

We recommend using our Dry+ drying station. You can find them in our accessories section.

Can I connect my hearing aids to my TV or other audio products? Yes you can. For